Booking Terms and Conditions - The unavoidable "small print".........Our philosophy is to treat our customers fairly and to provide excellent service to both owners and cats, and in return we expect to be treated fairly ourselves by our customers. These detailed terms and conditions are provided to set expectations and avoid misunderstandings and, together with our current price list displayed elsewhere on this web site, they form the basis of our legal contract with you.
Vaccination - We can only accept cats who have current certificates of inoculation for Feline Infectious Enteritis and Cat Flu, dated no later than one year prior to the last day of your cats stay. The Record Card proof of vaccination will be required and must accompany the cat on arrival.
Please get your cat vaccinated in good time. The treatment must have been completed at least 10 days before the start date of boarding. If this is your cat’s first vaccination or your annual vaccination programme has lapsed, then your cat may need two vaccinations three weeks apart - requiring a total of almost 5-weeks or more from the first vaccination before we can accept your cat. If you are in this situation, you should seek advice from your vet. If you are advised to restart the programme and your cat has only had the initial vaccination, we may not be able to accept it for boarding as there is a risk to both the partially vaccinated cat and all other cats in the cattery.
Cat Carriers - You must transport your cat(s) in a suitable secure pet carrier unit. Please do not carry your cat in your arms or in any old box. Any sudden movement, loud noise or bang could mean your cat might run off and we cannot be held responsible if this happens.
Fleas and Worming You should also check that your cat is treated against fleas and worms. If we suspect that your cat has fleas or worms we will treat it and, to avoid a risk of repeat treatment too soon, please indicate on the Booking Request Form whether it has had treatment in the last month or so. If we treat your cat for fleas or worms, we will not charge extra for the time to treat them, however the full retail cost of the treatment will be added to the cost of your cat's stay.
Providing your own food - We will carry a wide range of standard cat foods, to hopefully cover what they would normally be fed at home, however you are welcome to provide your own food for your cat, and we would ask that you do this if they are on a prescription diet or recommendation from your vet, where food is provided from home, please note, there is no reduction in boarding fees as the cost savings in cat food are more than outweighed by the additional time needed to handle special food.
Medication - All medication that accompanies cats must be clearly marked with the cat’s name, the dose rates and the type of medication, plus an explanation of the condition being treated. We are happy to administer injected medication in the case of diabetic cats, but syringes must be supplied together with the insulin.
Medical Treatment - In the event that your cat becomes ill when boarding with us, we will immediately take them to a vet for assessment and treatment. If reasonably possible (i.e. depending on availability and distance), we will take them to your own vet, otherwise to our cattery veterinary practice.
In the event of the condition being serious, we will endeavour to contact the owner or their emergency contact, however if we are unable to do so, together with the vet we will take any necessary decisions in the cat's best interests deemed appropriate by the vet, and it is an explicit condition of boarding that the authority to make such decisions is delegated to us.
Veterinary Costs - We have our own veterinary fee insurance for accidents or illnesses that occur whilst your cat is staying with us, however this does not cover pre-existing conditions (known or unknown), and you will be responsible for paying any veterinary fees which are not covered by our insurance.
Peak Periods - We are often fully booked during peak periods in July / August, at Christmas, New Year or Easter and during other school holiday periods. To avoid disappointment, we urge you to book early for these periods.
Booked days - ** Please note, we have not increased our prices for 2021, however we are trialling the removal of the nightly rate and collection cut off time. From now on, fees will be calculated on a rate per day. A full days boarding is charged for both arrival and departure days irrespective of drop off and collection times **
Minimum Charges - Boarding over Christmas Day / Boxing Day is subject to a 5-day minimum charge. Boarding over New Year's Day is subject to a 4-day minimum charge.
Boarding at all other times is subject to a 3 day minimum charge.
Christmas and New Year Opening - Whilst we board cats over Christmas and New Year, we are not open on Christmas Eve afternoon, Christmas Day, Boxing Day, New Year's Eve afternoon or New Year’s Day either for visiting or for leaving / collecting your cat.
In order to ensure that the maximum number of rooms are available to customers over Christmas and New Year, we need to allow time to clean rooms. Consequently, we are unable to accept bookings which end on Christmas Eve or New Year's Eve.
Bookings - Making a confirmed booking (by any means, verbal or written) forms a legal contract with us, and subject to the cancellation rights below boarding fees are due in full on the booking start date.
Deemed Acceptance - By making a confirmed booking, or by paying a deposit / boarding fee or by completing our Boarding Request Form, you will have deemed to have accepted these terms and conditions.
Deposit - For first-time customers and at peak periods, a deposit of 25% of the total booking is required to confirm the booking. We reserve the right also to require a deposit at other times. Balance of charges are payable at the start of the boarding period. For long term boarders (over 1 month) interim payments can be agreed.
Boarding fees are payable at the time of arrival, payment should be made by either cash, cheque or BACS transfer fees are calculated on a rate per day, details of which are available on application. We regret that we cannot yet take payment by credit or debit card due to the costs involved. A full day is charged for the day of arrival but no charge will be made on day of departure provided this is before 2pm. If the cat(s) are not collected on the agreed date, we will try to accommodate the animal, but this may be in a holding pen. Charges will still accrue at the daily rate until collection. Arrival and collection times are by appointment after 10am, we try to be as flexible as possible in accommodating your requirements. We offer a collection and delivery service - charged from £10 per collection and delivery depending upon distance. A deposit may be requested to secure the booking at peak times, and for long stays.
Cancellation We would like to respectfully remind you that once your booking is confirmed, you do become liable for the fees pertaining to that booking. If you collect your cat before the end of the booked period, full fee’s are still payable for the whole of your pre-booked stay. In the event of cancellation a fee will be charged, if less than 7 days’ notice the full fee will be payable, with 14 days’ notice, 50% of the booking fee would be payable and more than 14 days’ notice 25% or a nominal amount compensatory will be payable at the Owner’s discretion.
You may be able to recover this charge on your holiday cancellation insurance where applicable.
Late collection - If you need to extend your cat's stay beyond the dates you have booked, please telephone us as early as you can to see if we have room availability. If we can achieve this without moving your cat to a different room our normal charges will apply, however if we need to move your cat to a different room (and will thus have to undertake an additional room clean) an additional day's charge will apply.
In the event that you are late collecting your cat without having agreed this in advance with us, because of the difficulties this creates the additional days will be charged at double the normal rate, please note if we do not have a pen available, your cat may have to continue the duration of it's stay in a holding pen.
Uncollected cats - Any cat left uncollected more than 14 days after the end date of the booking without communication from the pet owner or their representative will be handed to an animal charity at our discretion. Any fees, including but not limited to boarding fees, veterinary fees, medication, late-collection fees, donations or fees to the charity etc. will remain due.
Unexpected Demise - In the unfortunate event a cat should die whilst staying at the cattery, we will of course make every effort to advise the owner or owner’s emergency contact. Unless we are instructed otherwise, the cat will be taken to the cattery veterinary surgery for the appropriate safe storage until the owner's return.
Please note these Terms and Conditions are subject to change by the Owner at any time.